In the event of an accident, the insurance claims process can be challenging at times. 1Collision strives to make the claims process as seamless as possible.
1Collision auto body repair shops are dedicated to being the preferred collision repair centers in their market areas. They work hard to consistently improve the repair process utilizing 1Collision’s unique Smart Performance System Data Tracking System, which is designed to deliver the results, technical training, and management expertise that insurers require.
The Smart Performance System Data Tracking System, based on Lean and Theory of Constraints principles, provides a single point of contact with insurance partners. It tracks “Keys to Keys” and administration processes from initial customer contact through delivery. The tracking system includes training and coaching on standard operating procedures (SOPs), a key performance indicator (KPI) dashboard, and individual shop and group analytic reporting. Throughout the process, there is consistent communication with our insurance and OEM partners to enhance the policyholder claims process and increase customer service index (CSI) and retention.