Q: What are some of the best practices you have implemented at your facility?
Local ownership enables us to be actively involved in day-to-day operations, decision-making and quality control to make investments that are best for our customers. One of these investments is our decision to become certified by Mercedes-Benz and Volvo. We are also an AAA Approved Auto Repair Center and staffed with I-CAR Gold Class professionals.
I want everybody at Huber Collision to understand the reason we come here each day is to serve our customers and make a living. We can go home in the evening to what’s most important, which is our families.
One of the ways we keep our team connected is through daily production meetings. We are able to identify the customers and vehicles that need priority attention and develop a plan as to what is going to take place. Sometimes, those plans change and if you aren’t willing to effectively communicate that on a floor level, it creates confusion or dissension within the organization.
Q: What are some of the ways team members support the community?
We are invested in this region and its people and consider it an honor to be able to serve our neighbors, friends, and the many newcomers who find their way to this beautiful region.
We have an ongoing commitment to reach out—alone and in partnership with local non-profit organizations—to help people in our community receive the necessities of food, clothing, safe shelter, health care and the right to life.
In addition to sponsoring the annual Fredericksburg Christmas Parade, some organizations we assist include Choices Women’s Center, the Fairy Godmother Project, the Mary Washington Hospital Foundation and the Rotary Club of Rappahannock-Fredericksburg. As a Christian-based company, we are also passionate about supporting Christian organizations, such as Christian Youth Theater, Fellowship of Christian Athletes, Fredericksburg Christian Health Center and Fredericksburg Christian Schools.