Wietting rented a five-stall body shop and began repairing cars with one technician. About three years ago, he needed additional space and purchased an acre lot in an industrial development in Braidwood, where they built a 5,000-square-foot facility to accommodate the growing operation.
Currently, they have eight staff. “I’ve been very fortunate to have a great bunch of people working with me with the same goals,” said Wietting. “We’ve built a good reputation and it’s a team effort.”
What do you enjoy most about running your business?
I enjoy the people and the staff. My employees include Anthony Combs, Repair Planner – Estimator; Tracy Bernico, Office Manager; Randy Calcatara, Paint Tech; Tim Duran, Body Tech; Josh Hedrick, Body-Paint Tech; Pete Spandet, Lead Body – Paint Tech; Dillon Mayer, Detail Dept.; and Lorne Wilkins, Clean Up.
Running Warren’s Collision Center has been really rewarding for me over the years. I enjoy overseeing the business and am the ‘fire putter outer.’ When a frustrated customer comes along, I let my office staff know to please direct them to me so I can have a conversation with them. I’ve been successful at diffusion. Customers often don’t understand what’s happening with the repair, so we communicate with them and keep them informed about the status, especially if it’s going longer than usual.
I tell my staff to stick with the truth and treat people like people. If we take care of customers and properly repair vehicles, everything else will fall into place.
Read about Wietting’s decision to join 1Collision and how the company has helped him be successful in his business.